Terms & Conditions

1. INTRODUCTION

These are the terms and conditions governing the use of the website www.idolehair.com and the agreement that operates between us and you (hereinafter, together, "the Terms"). These Terms set out the rights and obligations of all users (hereinafter, "You" and "your") and those of IDOLE Hair Extensions (hereinafter, "us" and "our" and "we" and "the Vendor") in relation to the goods and services offered by us through this website or any of the other websites to which we may link (hereinafter, collectively known as the "IDOLE Hair Extensions Services"). Before You click on the "Place Order " button to place the order, please carefully read all the Terms & Conditions and our Privacy Policy. By using this website or placing an order through it, You are consenting to be bound by the Terms and our Privacy Statement. If You do not agree to the Terms and the Privacy Statement, do not place an order.

The Terms may be subject to amendments, so You should carefully read them prior to placing any order.

If You have any questions about the Terms or the Privacy Policy, You may access our website or contact us through our contact web form, likewise our customer service by calling our phone number +30 2314070977.

 

2. OUR DETAILS

Sale of items through this website is carried by IDOLE Hair Extensions G.P., a Greek company, with registered offices at Ermou 41, Thessaloniki, Greece, 54624, duly registered with VAT 801967085.

 

3. USE OF OUR WEBSITE 

These Terms are the only conditions that are applicable to the use of this website and they replace all other conditions, except with the express, prior written agreement of the Vendor. These Terms are important for both You and us as they have been designed to create a legally binding agreement between us, protecting your rights as a valued customer and our rights as a business. You agree that, by placing your order, You unreservedly accept these Terms, having read them.

You agree that:

1. You may only use the website to make legitimate enquiries or orders.

2. You will not make any speculative, false or fraudulent orders. If we are reasonably of the opinion that such an order has been made, we shall be entitled to cancel the order and inform the relevant authorities.

3. You also undertake to provide correct and accurate e-mail, postal and/or other contact details to us and acknowledge that we may use these details to contact You in the event that this should prove necessary (see our Privacy Policy).

4. If You do not give us all of the information that we need, we may not be able to complete your order.

By placing an order through the website, You warrant that You are at least 18 years old and are legally capable of entering into binding contracts.

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4. SERVICE AVAILABILITY

The items we offer on this website are only available in Greece.

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5. HOW THE CONTRACT IS FORMED

The information set out in the Terms and the details contained on this website do not constitute an offer for sale but rather an invitation to treat. No contract in respect of any products shall exist between You and us until your order has been accepted by us. If we do not accept your offer and funds have already been deducted from your account, these will be fully refunded.

To place an order, You will be required to follow the shopping process online and press the "Place Order" button to submit the order. After this, You will receive an e-mail from us acknowledging that we have received your order (the "Order Confirmation"). Please note that this does not mean that your order has been accepted, as your order constitutes your offer to us to buy one or more products from us. All orders are subject to acceptance by us, and we will confirm such acceptance to You by sending You an e-mail that confirms that the product has been dispatched (the "Shipment Confirmation"). The contract for the purchase of a product between us (the “Contract”) will only be formed when we send You the Shipment Confirmation.

The Contract will relate only to those products whose dispatch we have confirmed in the Shipment Confirmation. We will not be bound to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Shipment Confirmation.

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6. AVAILABILITY OF PRODUCTS

All orders for products are subject to availability and in this regard, in the event of supply difficulties or because products are no longer in stock, we reserve the right to give You information about substitute products of an equal or higher quality and value which You can order. If You do not wish to order such substitute products, we will refund any amount that You might have paid.

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7. REFUSAL OF ORDER

We reserve the right to withdraw any Product from this website at any time and/or remove or edit any materials or content on this website. Whilst we will make our best efforts to always process all the orders, there may be exceptional circumstances which mean that we may need to refuse to process an order after we have sent You an Order Confirmation, which we reserve the right to do at any time, at our sole discretion.

We will not be liable to You or any other third party by reason of our withdrawing any product from this website, whether it has been sold or not, removing or editing any materials or contents on this website, or for refusing to process or accept an order after we have sent You the Order Confirmation.

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7. YOUR RIGHT OF WITHDRAWAL

You may cancel a Contract without giving any reason at any time within 14 days, of the receipt of your order. In this case, You shall receive a full refund of the price paid for the products in accordance with our Returns Policy (see below Clause 16).

Your right to cancel a Contract only applies to products that are returned in the same condition as You received them. You should also include all of the products instructions, documents, and wrappings, where possible in the original boxes. Any product which is damaged or not in the same condition as You received it or which is worn simply beyond opening the product will not be refunded. You should therefore take reasonable care of the product(s) while they are in your possession.

You will not have any right to cancel a Contract for the supply of any of the customized items.

Further details of this contractual right and an explanation of how to exercise it are set out in clause 16 of these Terms.

This provision does not affect your statutory rights.

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8. DELIVERY

Subject to the provisions of Clause 6 above, and unless there are any exceptional circumstances, we will endeavor to fulfill your order for product(s) listed in the Shipment Confirmation by the delivery date set out in the Shipment Confirmation or, if no estimated delivery date is specified, within 15 days of the date of the Shipment Confirmation.

Reasons for delay could include:

1. Customization of products;

2. Specialized items;

3. Unforeseen circumstances; or

4. Delivery area.

If for some reason we are unable to deliver on this date we will inform you of this situation and give you the option to continue with the purchase with a new delivery date or alternatively cancelling the order and reimbursing you with the full amount paid. Please remember that we do not deliver on Saturdays or Sundays.

For the purposes of these Conditions, the "delivery" shall be deemed to have taken place or that the order has been delivered at the time that receipt of the order is signed for at the agreed delivery address.

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9. UNABLE TO DELIVER

If we are unable to deliver the goods after two attempts, we will try to find a safe secure place to leave your parcel. We will leave a note explaining where your parcel is and how You can rearrange delivery. If You are not going to be at the delivery location at the time agreed, please contact us to rearrange delivery for another mutually convenient day.

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10. RISK AND TITLE

The Products will be at your risk from the time of delivery.

Ownership of the products will only pass to You when we receive full payment of all sums due in respect of the products, including delivery charges, or upon delivery (as defined in clause 9 above), should this be later.

 

11. PRICE AND PAYMENT

1. General

The price of the products shall be the one quoted from time to time on our website, except where there is an apparent error. Whilst we take care to ensure that all prices quoted on our website are accurate, errors may occur. If we discover an error in the price of any product(s) You have ordered, we will inform You as soon as possible and give You the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact You, the order will be treated as cancelled and if You have already paid for the product(s) You will receive a full refund.

We are under no obligation to sell the product(s) to You at the incorrect (lower) price (even after we have sent You a Shipment Confirmation) if the pricing error is obvious and unmistakable and could have reasonably been recognized by You as such.

The prices displayed on our website include VAT but exclude delivery costs, which will be added to the total amount due.

Prices may change at any time but (except as provided above) any potential change will not affect any order regarding which a Shipment Confirmation has been sent.

Once You have finished shopping, all the items You wish to purchase are added to your cart. Your next step will be to go through the checkout process and make payment. To do this:

1. Click the "Shopping cart" button at the top of the page.

2. Click the "See shopping cart" button.

3. Click the "Place order" button.

4. Fill in or check your contact details, the details of your order, the delivery address and the invoicing address.

5. Enter the details of your card.

6. Click the "Place Order" button.

You can pay using Visa, Mastercard, American Express, JCB, Diners Club, China UnionPay, Cartes Bancaires, Discover, Electron, Maestro and PayPal. You can also pay using Klarna. Similarly, you can pay all or part of the price of your order with a bank transfer or pay on delivery service. To minimise the risk of unauthorised access, we encrypt your card data. Once we receive your order, we will request pre-authorisation on your card to ensure there are sufficient funds available to complete the transaction. The charge to your card will be made the moment your order leaves our warehouse.

If you click on "Place Order" You are confirming that the card belongs to you or that you are the legitimate holder.

We use “Stripe” to ensure payment is made safely.

Cards are subject to validation checks and authorization by your Card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery and we will not be able to form any Contract with You.

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12. BUYING AS A GUEST

The functionality of buying goods as a guest is also available on the website. Under this type of purchase, only such data which are essential to process your order will be requested from you. Upon completion of the purchase process, you will be offered the possibility of registering as a user or continue as a non-registered user.

 

13. VALUE-ADDED TAX

Pursuant to the prevailing rules and regulations in force, all purchases done through the web site are subject to the Value Added Tax (VAT).

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14. EXCHANGES/RETURNS POLICY

1. Returns in the exercise of the right of withdrawal

If You wish to cancel the Contract within the period specified in Clause 8 above, You can make a return to us by informing us via email at info@idolehair.com and dropping it off at a Post Office.

You should send the product in the same package received. Neither of the two options will entail any additional cost to You. You will be responsible for the cost of returning the product to us where You are not able to do so via one of the aforementioned free options offered. Please note that if You return the goods to us at our expense, we will be entitled to charge You for the direct cost we might incur as a result. If You have any doubts You can contact us through our web form, or by email at info@idolehair.com, or at the telephone number +30 2314070977.

2. Common provisions on the product exchange or return

a) Returns at the IDOLE Hair Extensions store

(i) General

You may return any item at our IDOLE Hair Extensions store. In such case, You should go to such store and present, as well as the item, the receipt or invoice that was attached to the Shipment Confirmation, which is also saved under your account on our website. You can present the receipt/invoice by bringing to the store a print-out.

b) Returns by Post Office

You may return any item by dropping it off at your local Post Office. In order to do this, you should contact us through the contact form on our website, or by email at info@idolehair.com , or by calling +30 231407097.

You should send the item in the same package as it was received, and follow the directions on this section of this website. Please use or include with the product being returned all original boxes, instructions, documents and wrappings.

After reviewing the product shall not be exchanged or refunded.

Exchange is limited to exchange for the same product, of a different size or color.

3. Returns of defective products, we will let you know whether or not you have a right to a refund. We will process your refund as soon as possible and in any case, within 30 days of giving us notice of cancellation. We will refund any money received from You using the same method used to make payment.

Such products which are not in the same conditions as those of delivery or which have been used beyond the mere opening cts

In circumstances where You consider that the product does not conform to the Contract at the time of delivery, You should promptly contact us via our web form with details of the product and its damage. Alternatively You can contact us by telephone at +30 231407097 where You will receive instructions from us.

You may return the product to us by dropping it off at your local Post Office covering the returns with your own expenses. We are entitled to ask for proof of purchase, which could be a copy of the receipt/invoice attached to the Shipping Confirmation.

Upon receipt of the returned product, we will fully examine it and notify You of your right to a replacement or refund (if any) via e-mail within a reasonable period of time. We aim to process the refund or replacement as soon as possible and, in any case, within 30 days of the day we confirmed to You via e-mail that You are entitled to a refund or replacement for the non-conforming product.

In case of existence of any defect, defective products will be refunded in full, including a refund of the delivery charges and any reasonable costs incurred by You in returning the item. We will always refund any money using the method used to make payment.

This provision does not affect your statutory rights under the regulations in force.

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15. LIABILITY AND DISCLAIMERS

Our liability in connection with any product purchased through our website is strictly limited to the purchase price of that product.

Nothing in these Terms shall exclude or limit in any way our liability:

• For death or personal injury caused by our negligence;

• For fraud or fraudulent misrepresentation; or

• For any matter for which it would be illegal or unlawful for us to exclude or limit, or attempt to exclude or limit, our liability.

Subject to the foregoing paragraph and to the fullest extent permitted by law, and unless otherwise stated in these Terms, we accept no liability for indirect losses which happen as a side effect of the main loss or damage however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, including (without limitation) for any:

• loss of income or revenue;

• loss of business;

• loss of profits or contracts;

• loss of anticipated savings;

• loss of data; and

• waste of management or office time.

Due to the open nature of this website and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted to or obtained from this website unless otherwise expressly set out on this website.

All product descriptions, information and materials posted on this website are provided "as is" and without warranties express, implied or otherwise howsoever arising.

To the fullest extent permissible pursuant to law, but without excluding anything that may not lawfully be excluded in the case of consumers, we disclaim all other warranties of any kind.

Nothing in this Clause will affect your statutory rights as a consumer, or your Contract cancellation rights.

 

16. INTELLECTUAL PROPERTY

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or in our licensors. You are permitted to use this material only as expressly authorized by us or our licensors. This does not prevent You using this website to the extent necessary to make a copy of any order or Contract details.

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17. WRITTEN COMMUNICATIONS

When using our site, You accept that communication with us will be mainly electronic. We will contact You by e-mail or provide You with information by posting notices on our website. For contractual purposes, You agree to this electronic means of communication and You acknowledge that all contracts, notices, information and other communications that we provide to You electronically, comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

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18. NOTICES

All notices given by You to us should be given to us preferably via our web form. Subject to and as otherwise specified in clause 21 above, we may give notice to You at either the e-mail or postal address You provide to us when placing an order.

Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.

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19. TRANSFER OF RIGHTS AND OBLIGATIONS

The Contract between You and us is binding on You and us and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract. For the avoidance of doubt, any such transfer, assignment, charge or other disposition will not affect your statutory rights as a consumer or cancel, reduce or otherwise limit any warranty or guarantee which may have been provided by us to You, whether express or implied.

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20. EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event").

A Force Majeure Event shall include any act, event, non-happening, omission or accident beyond our reasonable control and shall include in particular (without limitation) the following:

1. Strikes, lock-outs or other industrial action.

2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

4. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

5. Impossibility of the use of public or private telecommunications networks.

6. The acts, decrees, legislation, regulations or restrictions of any government.

7. Any shipping, postal or other relevant transport strike, failure or accidents.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

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21. WAIVER

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to You in writing in accordance with the provisions of the paragraph on Notices above.

22. LINKS FROM OUR WEBSITE 

We may have links from our website to other third party website and materials; such links are provided exclusively for information purposes and we do not have any control whatsoever over the contents of such website or materials. Accordingly, we accept no liability whatsoever for any loss or damage which may arise from the use of such links.

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23. SEVERABILITY

If any of these Terms or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

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